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'Cold ice cream complaints have cost me hundreds'

6 chrisjj 3 8/16/2025, 9:45:32 AM bbc.com ↗

Comments (3)

chrisjj · 2h ago

Quote:

"Customers are getting automatic refunds, claiming that their orders haven't actually arrived," she said.

"The [Just Eat app] doesn't notify you."

She also alleges that a loophole on the Just Eat app allowed customers to order ice cream and then claim refunds by

spacedcowboy · 1h ago

Customers: both the life blood and the bane of business.

carbee · 1h ago

"A spokesperson for Just Eat said: 'We will always investigate claims'". Yeah, how are the app creators going to investigate whether the order was delivered and if yes, the food was still warm or cold?

Looks like yet another platform that your business becomes dependent on, then shoots you in the foot.