'Cold ice cream complaints have cost me hundreds'

5 chrisjj 1 8/16/2025, 9:45:32 AM bbc.com ↗

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chrisjj · 1h ago
Quote:

"Customers are getting automatic refunds, claiming that their orders haven't actually arrived," she said.

"The [Just Eat app] doesn't notify you."

She also alleges that a loophole on the Just Eat app allowed customers to order ice cream and then claim refunds by