Salesforce Cuts 4k Customer Service Jobs as AI Agents Replace Human Staff

18 dataexec 3 9/5/2025, 12:26:30 AM odsc.medium.com ↗

Comments (3)

tehwebguy · 17h ago
> He described the shift as “the most exciting thing that’s happened in the last nine months for Salesforce,”

incredible self own

strangattractor · 19h ago
Finally - someone has found an even worse solution than phone menus to help direct and answer their customer's questions.
cratermoon · 18h ago
Klarna tried this. It lasted about a year. https://garymarcus.substack.com/p/ai-layoffs-productivity-an...