Why is this still not solved in 2025?

3 wojciii 1 8/13/2025, 8:32:43 AM

I noticed the following while visiting IKEA.

I talked to their support people at the shop because I needed to buy a missing a piece of a furniture.

At the end of our conversation they asked me to give them my info so they could send it to me using the postal service.

At this point I had to give them: Name, Address Postal Code Town Telephone number E-mail for tracking

This took at least one minute where I had to verify all the given information after the person read it aloud.

All this info is contained already in the IKEA app you can use at the shop.

I could have an app with this info that can show (QR code) or transmit it using BT LE or WiFi to the terminal the person was using.

Why is this still not solved?

Is this because the sales terminals are old and quirky and no one wants to implement new features in them?

Comments (1)

WCSTombs · 3h ago

I'm guessing it's not super common to receive an item with missing parts, and most of those who do would try to resolve it without physically going to the store. Thus, it seems such a feature wouldn't be worth the technology investment to build it.

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Why is this still not solved in 2025?

Comments (1)