Quick Commerce, Slow Lies: How Zepto Burned 3 Hours of My Life

Not once. But twice. In the same evening. With a side of broken promises, bald faced lies, and customer support that felt like a Netflix drama.

Here’s the timeline:

Order #1 Placed: 8:25 PM Promised: 16–20 min Delivered: 9:48 PM (that’s 83 minutes)

Support apologized and assured me it won’t happen again. The issue was “noted” and “escalated internally.”

Exchange Order Placed: 9:59 PM Delivered: 11:54 PM (a whopping 115 minutes)

Now here’s where the real fun begins: Just before the second order was delivered, a support agent confidently claimed:

“We’ve assigned the same delivery partner to keep things smooth.” “He was assigned over an hour ago.”

Both 100% false. I have chat screenshots, timestamps, and a recorded call. They didn’t just delay, they lied and got caught red handed.

The customer support experience? A case study in chaos:

Escalations that led nowhere Every new agent needed the entire backstory Contradicting statements in the same chat

Across both orders, I spent over 3 hours on chat and phone, just to be gaslit, misled, and ultimately ignored.

Meanwhile, Zepto’s raised hundreds of crores from VCs.

I have one question: Where is that money going? Because it’s definitely not going into:

Reliable delivery ops Real-time order tracking Or customer service that respects your time

Zepto, if you can’t deliver quickly, that’s okay. But don’t overpromise. Don’t lie. And definitely don’t gaslight your users while branding yourself as the face of “quick commerce.”