Something my doctor friends remind me of from time to time is how disconnected their actual workflows are from whatever system the money folks decided to buy.
People making the purchases are not the ones using the system and they hate it because it doesn't serve them... A tale as old as time.
For example, one of my doctor friends mentioned he has to scroll past an "order birthday cake button" at the top menu level so he can get to the order tests section and drill down to actually order tests.
johntfella · 4h ago
The doctor I've been with since 1998 has refused to adopt the digital system. He's getting older unfortunately and I suspect in another few years he'll be retiring only to be replaced by a doctor who embraces digitalization. It's far and few these days to find paper only offices. Which is a shame, as I feel the more modern the medical system is the less personable, less "family doctor" oriented, heck more often only to be bought up by a network. Quaint is under rated, futurism is over rated.
WA · 1h ago
Dentistry has changed in the last decades. If a dentist refuses to use useful computer things, I instantly wonder if they are also out of date with modern best practices. Better materials for infills and stuff like that.
jstummbillig · 10m ago
Why would my care be better if a doctor goes through a paper folder instead of a digital one?
epidemiology · 1h ago
Not sure what being personable has to do with knowing how to use a computer.
dijit · 11m ago
could it be that wasted time and added stress make you less empathetic?
kevml · 1h ago
I can see that working today in dentistry more so than general practice. I’ve got medication that insurance has dictated that I need to refill a weekly med monthly and it arrives precisely the week I need to take it. I need to time my vacations around this med now.
I get that I’m ranting against healthcare and not doctors, but I’d run far from any doctor that’s paper only these days.
MathMonkeyMan · 4h ago
My dad practiced dentistry since the 70s and never digitized his office. Every patient had a folder. There was a phone, a typewriter, and a calendar. I don't know how insurance claims worked, maybe by post.
When I moved to New York I was surprised to find a dentist whose practice was much the same, though he did have a few computers around. He retired recently.
Computers no doubt can improve things; a lot of it seems like a no-brainer. But I'm starting to doubt that they're there to improve things.
hibikir · 44m ago
It's not just filing the X-rays. Back in the day, for a big crown you got yourself a full mouth cast, ship it away, and eventually you got a crown which hopefully fit. Today you get a much less invasive scan before the root canal. one after, and the 3d printer in the back creates a crown that fits. Much faster, cheaper and typically even more accurate.
vjvjvjvjghv · 3h ago
My dentist uses a software that seems pretty efficient. All the x-rays and other notes are right there. One big plus is that the screen is faced towards me so I can also see what they are doing.
johntfella · 4h ago
to quote Wendell Berry, “the more superficial and unsatisfying our lives become, the faster we need to progress"
For me, the most interesting part is about 4/5 of the way in and starts with
> Some people are pushing back. Neil R. Malhotra is a boyish, energetic, forty-three-year-old neurosurgeon who has made his mark at the University of Pennsylvania as something of a tinkerer. He has a knack for tackling difficult medical problems. In the past year alone, he has published papers on rebuilding spinal disks using tissue engineering, on a better way to teach residents how to repair cerebral aneurysms, and on which spinal-surgery techniques have the lowest level of blood loss. When his hospital’s new electronic-medical-record system arrived, he immediately decided to see if he could hack the system.
There appears to be (almost) no true competition in healthcare, therefore no real incentives to improve productivity. Wages in healthcare rise disproportionately without productivity gains (Baumols disease); why invest in digitalization?
ljchen · 2h ago
My personal feeling is that medical practices have not evovled too fast with computing. Electrical engineering, mechanical engineering, biomedical engineering etc all contributed a lot to how doctors treat diseases. But whether medical records are digitialized or not is not significant. It helps, but does not increase cure rate. Old fashioned doctors have good reasons to reject. But they do not say no to new medicine, new devices, new procedures.
catgary · 2h ago
Ehh, I think there’s a pretty consistent pattern of doctors rejecting pretty basic technologies or procedures that lead to positive outcomes for patients if it’s seeking to address the fact that doctors are human beings that can make mistakes. Medicine is a field full of massive egos.
XorNot · 1h ago
Yeah I mean let's keep in mind that the man who found hand washing stopped patients dying of infections was roundly ignored [1] for too long.
All of my doctors for the last five years (Kaiser and Sutter) have no problem with their computers. When I switched from Kaiser to Sutter, the doctor showed me "how easy it is to transfer my full records" (they both have Epic, plus a custom integration). I have no trouble communicating while they use their computer, and handle just about everything through the captive website (which is a bit slow- sometimes the pharmacy faxes a request to my doctor, who ignores faxes until I ping them).
The one important thing is to know how to work the system. Once you understand how it works, it's remarkably easy to guide your doctor or other service providers to do what you want. I talk a lot with the doctor and my spouse (who has taught me a lot), and I also read various online forums. Further I have no truly serious health problems that require intensive care, which could change things a lot.
I understand many people feel differently, and I in no way want to invalidate their subjective experience- if you prefer paper, or find computer doctors impersonal, or anything else, I'm not here to try to convince you otherwise.
golem14 · 2h ago
I wish schools would stick to paper and pencil homework. Getting kids to stay on task using a computer is neigh impossible.
CamperBob2 · 2h ago
Yeah, it's hard to make them quit horsing around.
zabzonk · 3h ago
For my xray stuff (broken ankle/leg and earlier badly broken arm) they all seem to love it compared with photographic plates. I like seeing it too, but of course they could do that with photos, but only after some time. Good to have it networked.
donatj · 4h ago
I've talked about it here many times, so I'll be terse. I really hate when I go to the doctor that they just sit there and type the whole time. Barely even look me in the eye. On more than one occasion I have had my doctor literally just Google my symptoms.
p1necone · 4h ago
My experience as a software engineer tells me that there's a positive correlation between frequency of googling and caliber of engineer, I have no reason to presume that would be any different with doctors.
ethan_smith · 4h ago
Medical scribes and ambient clinical intelligence systems that automatically transcribe doctor-patient conversations are addressing this exact problem, allowing doctors to maintain eye contact while still capturing necessary documentation.
Scoundreller · 4h ago
> On more than one occasion I have just had my doctor literally Google my symptoms.
There have been times I wished they would have done that.
I expect them to be resourceful rather than know everything off the top of their head.
abhisuri97 · 2h ago
Med student here: oftentimes the attendings who are googling are usually doing it because the patient's symptoms don't fit with the most common illness "scripts" we develop in our mind and have ready for the 90% of patients who walk in the door. The google is a quick sanity check to see if these symptoms are within the range of "normal" for the most likely differential diagnoses (i.e. list of most likely diagnoses based on the patient's presentation).
That or those symptoms are exceptionally vague or uncommon enough that they warrant a quick refresher on google for leads on additional questions we should ask of patients (the most common offender here is rashes/skin lesions imo since they can literally be a manifestation of super simple "oh you just changed your shampoo" to "you have a rare autoimmune condition"...asking a comprehensive history from patients can help determine what tests to order).
vnerissa272 · 2h ago
and so here is the problem of personalised care in a system where you can see upwards of 30 unfamiliar people a day: sometimes patients would rather I look things up, and others hate the idea of me touching any sort of technology in their presence, and it's nigh-impossible to tell which they are until a good way through the interview.
kijin · 4h ago
Just replace typing with voice recognition, and you've got the perfect AI doctor already!
Patient talks about symptoms, doctor returns a markdown-formatted prescription. Charge by the number of tokens.
SoftTalker · 4h ago
Soon we'll have the holographic doctor as seen in Star Trek Voyager.
lifestyleguru · 20m ago
Don't pity or excuse the doctors, they're smart and they know what they are doing. If their workflows with computers don't work, it's only because they make more money from this situation.
People making the purchases are not the ones using the system and they hate it because it doesn't serve them... A tale as old as time.
For example, one of my doctor friends mentioned he has to scroll past an "order birthday cake button" at the top menu level so he can get to the order tests section and drill down to actually order tests.
I get that I’m ranting against healthcare and not doctors, but I’d run far from any doctor that’s paper only these days.
When I moved to New York I was surprised to find a dentist whose practice was much the same, though he did have a few computers around. He retired recently.
Computers no doubt can improve things; a lot of it seems like a no-brainer. But I'm starting to doubt that they're there to improve things.
For me, the most interesting part is about 4/5 of the way in and starts with
> Some people are pushing back. Neil R. Malhotra is a boyish, energetic, forty-three-year-old neurosurgeon who has made his mark at the University of Pennsylvania as something of a tinkerer. He has a knack for tackling difficult medical problems. In the past year alone, he has published papers on rebuilding spinal disks using tissue engineering, on a better way to teach residents how to repair cerebral aneurysms, and on which spinal-surgery techniques have the lowest level of blood loss. When his hospital’s new electronic-medical-record system arrived, he immediately decided to see if he could hack the system.
A great example of participatory design.
https://news.ycombinator.com/item?id=44778004
2023 (100 points, 116 comments) https://news.ycombinator.com/item?id=36903220
2020 (279 points, 319 comments) https://news.ycombinator.com/item?id=24336039
2018 (157 points, 109 comments) https://news.ycombinator.com/item?id=18381969
[1] https://en.m.wikipedia.org/wiki/Ignaz_Semmelweis
The one important thing is to know how to work the system. Once you understand how it works, it's remarkably easy to guide your doctor or other service providers to do what you want. I talk a lot with the doctor and my spouse (who has taught me a lot), and I also read various online forums. Further I have no truly serious health problems that require intensive care, which could change things a lot.
I understand many people feel differently, and I in no way want to invalidate their subjective experience- if you prefer paper, or find computer doctors impersonal, or anything else, I'm not here to try to convince you otherwise.
There have been times I wished they would have done that.
I expect them to be resourceful rather than know everything off the top of their head.
That or those symptoms are exceptionally vague or uncommon enough that they warrant a quick refresher on google for leads on additional questions we should ask of patients (the most common offender here is rashes/skin lesions imo since they can literally be a manifestation of super simple "oh you just changed your shampoo" to "you have a rare autoimmune condition"...asking a comprehensive history from patients can help determine what tests to order).
Patient talks about symptoms, doctor returns a markdown-formatted prescription. Charge by the number of tokens.