Call to a local Social Security may be picked up by someone who can't help

1 duxup 1 8/5/2025, 4:03:06 PM npr.org ↗

Comments (1)

duxup · 1m ago
I worked in some call centers when I was in college. This is pretty standard stuff to do where new management who doesn't care and declares victory because they lowered wait times by just routing call willy-nilly to anyone ... regardless if it helps in the long run.