Stop monitoring systems; start monitoring outcomes

10 jbernardo95 1 7/11/2025, 2:23:15 PM intercom.com ↗

Comments (1)

targetx · 12h ago
Misleiding title, given that this is in the article;

"Of course, we still monitor all the usual suspects: latency, error rates, infrastructure health, etc. Heartbeat metrics don’t replace those – they complement them. They’re your shortcut to understanding customer impact, fast."