'It's been hell': Amazon packages mistakenly sent to SJ woman's home

3 randycupertino 3 7/9/2025, 3:26:33 PM abc7news.com ↗

Comments (3)

duxup · 6h ago
Your classic case of nobody who cares is empowered to do the right thing until a news story happens.

Amazon of course doesn't care, that's their MO.

No comments yet

randycupertino · 6h ago
The photos of essentially piles of garbage sitting in this poor woman's driveway is outrageous. Insane that Amazon hasn't been helpful or successful at ceasing this activity for over 1 year despite all of her calls and escalations.

Looks like the news coverage actually got Amazon to do something after they ignored the customer's complaints for over a year:

> While we didn't get a direct answer, the tech giant told us: "We'd like to thank ABC 7 On Your Side for bringing this to our attention. We've apologized to the customer and are working directly with her to pick-up any packages while taking steps to permanently resolve this issue."

> And finally, after a year of waiting, some good news for Kay.

> The company removed all the packages on her property this morning, vowing to crack down on these practices.

Infuriating it took a news investigation for Amazon to actually help her.

Finnucane · 6h ago
They might fix it for this one person, but not do anything for anybody else caught by a scam like this (it's not a 'mistake' as the headline says--the sellers are doing it deliberately).