> The response provided a generic list of potential violations but offered no indication of which, if any, of these categories supposedly applied to my case. This cookie-cutter approach to customer service only added to the frustration of an already opaque process.
There should be a law that any account suspension or deletion triggered by a policy violation, should be accompanied by a formal communication to the account holder that :
a) displays the content that violates the policy, and
b) state which specific term(s) are violated, and
c) explains why/how the term(s) are violated.
If a company doesn’t comply, they are subject to a daily fine, with thresholds that trigger bigger penalties.
There should be a law that any account suspension or deletion triggered by a policy violation, should be accompanied by a formal communication to the account holder that :
a) displays the content that violates the policy, and
b) state which specific term(s) are violated, and
c) explains why/how the term(s) are violated.
If a company doesn’t comply, they are subject to a daily fine, with thresholds that trigger bigger penalties.