I run a small SaaS, GoStudio.ai, selling AI-generated headshots globally.
Last month, Paddle froze my account during a quarterly review, citing a KYC mismatch (my legal name didn’t match their records). They told me payouts would resume after 180 days.
For 48 hours, my checkout was down. As a temporary fix, I added a PayPal link and manually credited accounts. In parallel, I:
- Contacted Paddle support and my network to escalate
- Reached out to alternate providers like Dodo Payments and Polar.sh
- Completed onboarding and verification with Dodo Payments
- Integrated Dodo’s payments API and tested payment flows
- Managed two PayPal transactions manually
Within a week:
- Payments running again via Dodo Payments
- Payout released from Paddle
- Helpful conversations with both Paddle and Dodo teams
Lessons learned:
- Keep a backup payment processor partially integrated
- Understand payout hold policies before onboarding
- Build payment integration layers so swapping providers takes days, not weeks
It was two days without sleep, but I now have a contingency plan for future incidents.
Last month, Paddle froze my account during a quarterly review, citing a KYC mismatch (my legal name didn’t match their records). They told me payouts would resume after 180 days.
For 48 hours, my checkout was down. As a temporary fix, I added a PayPal link and manually credited accounts. In parallel, I: - Contacted Paddle support and my network to escalate - Reached out to alternate providers like Dodo Payments and Polar.sh - Completed onboarding and verification with Dodo Payments - Integrated Dodo’s payments API and tested payment flows - Managed two PayPal transactions manually
Within a week: - Payments running again via Dodo Payments - Payout released from Paddle - Helpful conversations with both Paddle and Dodo teams
Lessons learned: - Keep a backup payment processor partially integrated - Understand payout hold policies before onboarding - Build payment integration layers so swapping providers takes days, not weeks
It was two days without sleep, but I now have a contingency plan for future incidents.
Anyone else got banned on Paddle recently?