PMs: How Are You Monitoring Your LLM Chatbot?

1 aman_madhukar02 0 5/22/2025, 6:52:14 PM

Curious to hear from other Product Managers (or anyone working closely with LLM-powered chatbots):

- How are you currently monitoring the performance, behavior, and output quality of your chatbot? - What metrics or KPIs matter most to you (e.g., hallucination rate, latency, user satisfaction, retention)? - Are you using any specific tools or dashboards? Any homegrown solutions? - How do you handle error tracking, feedback loops, or regression when updating prompts/models?

We’re building something in this space and want to better understand real-world practices, pain points, and what “good monitoring” looks like for LLM products.

Would love to learn from your experiences—thanks in advance!

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PMs: How Are You Monitoring Your LLM Chatbot?

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