Call to a local Social Security may be picked up by someone who can't help

6 duxup 2 8/5/2025, 4:03:06 PM npr.org ↗

Comments (2)

duxup · 6h ago

I worked in some call centers when I was in college. This is pretty standard stuff to do where new management who doesn't care declares victory because they lowered wait times by just routing call willy-nilly to a warm body ... regardless if it helps in the long run.

dmitrygr · 5h ago

"Calling $GOVERNMENT_PLACE can be useless, grass still green, water still wet, news at 11"

I don't get it. This is the norm, sadly. Bad? Yes! But why is this news?