This is not about creating a team but about managing expectations. Not that I'm opposed to that, just a heads up that this has nothing to do with building a productive team.
With respect to managing expectations, I would go one step farther and say. Dont let your PM or sales team make any hard delivery promises if that can be avoided at all.
With respect to managing expectations, I would go one step farther and say. Dont let your PM or sales team make any hard delivery promises if that can be avoided at all.