Twilio account suspended minutes after making a $20 payment

Jul 3, 2025, 2:04 PM PDT

Hello Michael,

We appreciate your business and want to ensure the security of your account. As part of our ongoing efforts to protect your information, we have temporarily suspended your account until we can confirm some details about your intended use case. We apologize for any inconvenience this may have caused and we are here to assist you in resolving this matter as quickly as possible.

The following accounts were affected: Account SID: AC337044601eac2f9865fea3006d82c88f

To reactivate your account, we kindly ask that you reply to this email with the following information:

Are you a developer creating an experience to engage with your clients and/or customers on behalf of your company? What Twilio products do you plan on using? Please outline your use case or what you intend to build. If you are using Twilio for your business and/or company, please provide a link to the website/app. If available, provide a public source (such as a LinkedIn profile, business registry, or other online verification such as GitHub, and any social media platform) that confirms your association with the brand/company. For support and guidance, we can assist you via this ticket. Additionally, please also visit our Trust Center. Once logged in, you'll find a self-service tool to guide you in securing your account, along with the option to connect with a representative through a dedicated Live Chat. This service is specifically designed to assist with unauthorized access suspensions.

Once we have received your response, we’ll update you with the status of your account. Thanks in advance for taking time to reply to our email, and we look forward to hearing from you soon!

Sincerely, Twilio Consumer Trust

#you shouldn't have taken my money in the first place if you're not sure. This is big tech exploitation.