Ask HN: As a customer, how to stop non-criminal misconduct with small damages?
Examples, that I have personally experienced in the last year, include:
- buy a used car from a private party who modifies the car between the mechanic inspection and delivery of the car such that it's degraded. This cost me $800 in parts to fix, as they swapped a part for a part from a different brand of car, thus making it unsafe via incompatibility
- a store sells sealed food that upon opening is damaged and inedible, refuses return and compensation for my time going back, and credit card company has blanket policy of no charge backs on food
- store says that they have an item that I need in a time sensitive manner, then doesn't have it over a weekend when all stores are closed. Root causes is inventory software not reflecting reality. Refuses to make it right. Making it right would be sending an employee to the next city over to fetch the item, or compensating me for costs in doing so. They said that they'd sell x on y date then failed to do so. I'd have gotten it earlier from other places before the weekend had they not given me false information. I understand that such mistakes happen, but not making it right after making a mistake is unacceptable
- private seller lies about an appliance and disguises the appliance to look like one type when it's another, then refuses to reverse transaction or compensate for lost time
On some of these things, some prevention seems theoretically possible, but that isn't a viable solution because the level of time and effort that's needed to do that in all cases is unrealistic. Furthermore, many of these (such as the appliance, car, and food item) are outright scams. Placing the blame and responsibility to fix it on victims rather than perpetrators is illegitimate.
What can I do when someone successfully pulls such a scam on me? There's a limited amount of this shit that I can tolerate before losing my sanity, and I'm very close to this point. We're supposed to have rules, but it seems impossible to enforce these rules so we might as well live in a free for all, but that's unacceptable to me. I demand accountability.
Staying calm and persistent is probably the best you can do, but the return on investment might not be worth it.
* Regarding the sealed food, I have reported faulty packaged-food items to the manufacturer two or three times, and in each instance was provided with a coupon for a free replacement.
* Regarding the store not having an item that they thought they did, you may find that there was no agreement in place requiring them to make it right, especially if no payment was exchanged, or if said payment was refunded. You may be limited to the “court of public opinion” that is Google Maps reviews etc..
But for the other two items, small-claims court, optionally preceded by a strongly-worded letter from a lawyer: You may find that an hour of lawyer time is worth it, to write such a letter and to generally act as a ‘sounding board’ for your issue.
2. We are struggling to process even low level criminal misconduct and plenty of that goes completely unpunished, so this is very much an unsolved problem.