911 centers are so understaffed, they're turning to AI to answer calls

It seems like the pay isn't that bad, the median being $50,730 per year in 2024 [1].

I wonder why this field is so understaffed. The obvious thing that pops into my mind is the stress and work/life balance of the job.

[1] https://www.bls.gov/ooh/office-and-administrative-support/po...