"Give me a few seconds to get everything ready for you so that I can help."

2 chrisjj 3 6/4/2025, 2:12:16 PM

This is what Vodafone UK's chat service tells me at session start. Even with no coookies or login, meaning there no personalisation being done.

Presumably the following delay is simply to encourage the customer to quit, saving provider server costs.

Any better theory?

Comments (3)

toomuchtodo · 2d ago

Potentially context warmup delay, like a lambda function or container.

stop50 · 2d ago

Plus waiting for an slot, so that only a limited amount of threads are started.

chrisjj · 2d ago

So encourage the customer to quit, saving provider server costs, then ;)