That is such a terrible piece. StackOverflow was already in decline before ChatGPT was released. The authors cherry-picked their data to show charts to prove their point.
Typical for product management literature: story over substance.
FrankWilhoit · 10h ago
The examples they give are not because customer expectations increased, but because they decreased. They are familiar examples of the price-based race to the bottom.
ChatGPT accelerated the decline ever so slightly but it was already dying: https://blog.pragmaticengineer.com/stack-overflow-is-almost-...
Typical for product management literature: story over substance.